Refunds

This page sets out what the Terms of Use (version 1.6) say about refunds. The Terms are the binding text.

A fault in the Office Manager itself

If the Office Manager, as we supplied it, does not do what the terms and its description say it does — a fault in our software, not caused by anything that happened to your computer afterwards — tell us through Call Home for Service or by email. We will fix it at our cost, at any time, without a Care Plan and without the repair charge. If we cannot fix it within a reasonable time, we will replace it or refund what you paid for it.

The repair charge

Without the Care Plan, a service repair costs TT$2,500.00 (about US$370), paid in advance, before the repair begins. This is the minimum charge for a repair and is not refunded — except that if you paid the repair charge and the problem turns out to be a fault in the Office Manager itself, that charge is refunded.

Paying for your order

• Half is paid when you order, and the other half on the day the Office Manager is installed. Your purchase code is entered, and the Office Manager is switched on for good, only when the full price is paid.
• If you buy it as a download, the full price is paid before the download link is sent.

Your rights under the law

Nothing in the terms takes away rights you have under the laws of Trinidad and Tobago that cannot be taken away, including under the Sale of Goods Act (Chap. 82:30) and the Unfair Contract Terms Act (Chap. 82:37). If you buy the Office Manager as a private person rather than for a business, the law gives you rights about its quality and fitness for purpose that the terms do not reduce.

To ask about a refund: zourgenation@gmail.com