ZourgeNation

Support

Help when you need it: press “Call Home” or simply ask the assistant.

Hours and how fast we answer

  • Monday to Saturday, 8 am to 6 pm, Trinidad and Tobago time, except public holidays.
  • We answer a Call Home or service email within 4 working hours, telling you that we have seen the problem and what happens next.
  • Most software problems are fixed by the end of the next working day, through Call Home, without a visit.
  • A visit, if one is ever needed, is by appointment.

Service email: zourgenation@gmail.com

How Call Home works

When you call home, the Office Manager opens a private, encrypted connection from your computer to ZourgeNation's service desk. Nothing on your computer is opened for anyone to come in.

  • Only when you ask. It connects only when you press the button or ask the assistant to call home, and only after you say yes.
  • One call, one job. Each Call Home is for one problem. The connection closes when the job is done, when you press Stop, or after four hours at the most — whichever comes first. A new problem needs a new Call Home.
  • You see everything. Each step is shown on your screen in plain words while it happens.
  • When a repair is done, your copy checks itself to confirm the problem is really fixed.

What ZourgeNation can do and see

  • Read the Office Manager's health report.
  • Run its self-checks and self-repair.
  • Check its program files.
  • List and restore its backups.
  • Install a fix signed by ZourgeNation.
  • Receive your installation number, the problem in your words and a technical health report.

What ZourgeNation cannot do or see

  • Browse your computer.
  • Read your business records — your customers, quotes, invoices or payments are never sent.
  • See your screen.
  • Use any other program.

Fixes and repairs

  • Faults in the Office Manager itself are fixed free, for as long as you use it — including making it work again when a Windows update stops it working.
  • Fixes install themselves when nobody is using the program, and you are told afterwards what was fixed. Your records are backed up first, and a fix that fails is undone automatically. Upgrades install only with your yes.
  • Every update is signed by ZourgeNation; anything not signed is refused.
  • Any service repair within the first 60 days after your purchase is done at ZourgeNation's cost. After that, the Care Plan keeps service repairs covered; without it, a service repair costs TT$2,500.00 (about US$370), paid in advance.
  • Software only. ZourgeNation repairs the Office Manager software. We are not responsible for your computer, its hardware, its operating system, your printer, your network or your internet connection.

The binding text is the Terms of Use, version 1.6. If anything on this page differs from the Terms, the Terms apply.