ZourgeNation

Sovereign AI Office Manager — Terms of Use

ZourgeNation · version 1.6 · 8 November 2026

These terms are an agreement between ZourgeNation ("we", "us") and the business that installs the Sovereign AI Office Manager ("you"). By choosing Yes during setup, you accept them.

1. What you may do

We grant you a licence to install and use the Office Manager on one computer for running your own business. You may make one backup copy, as the Copyright Act of Trinidad and Tobago allows. You may not resell, rent, copy for other businesses, or take apart the software to build another product. The software remains the property of ZourgeNation and is protected by copyright.

  • One computer. Your Office Manager is registered to the one computer it was installed on, and it will not work on any other computer. If it is copied or moved to another computer, it stays locked until ZourgeNation moves it. Moving it to another computer is done only by ZourgeNation, through Call Home, and costs TT$2,500.00 (about US$370). Reinstalling Windows counts as a new computer. Accounts for several computers (for example a company with more than one office) are arranged with ZourgeNation separately.

2. Your data is yours

Everything you enter — your customers, jobs, quotations, invoices and payments — stays on your computer, in the Office Manager's data folder. We do not collect it, see it or sell it.

  • The Office Manager works without the internet.
  • It sends nothing on its own. An email or WhatsApp message goes out only when you approve it.
  • Call Home for Service connects only when you press the button or ask the assistant to call home, and only after you say yes. It sends your installation number, the problem in your words and a technical health report — never your customers, quotes, invoices or payments.
  • Registration is part of setup. Your copy is registered with ZourgeNation when it is installed, so we can service it and so it works only on your computer. Registering sends your installation number, an identifier of your computer (not your files), your business name, your name, your email, your phone number, your country, and your acceptance of these terms (the version and when you accepted it). If the computer is not connected to the internet during setup, it registers itself the first time it is.
  • When this computer is connected to the internet, the Office Manager asks ZourgeNation, at most once a day, whether there are updates for it. It sends its installation number, its version and your acceptance of these terms — never your customers, quotes, invoices or payments. Fixes install themselves as section 8 describes; upgrades install only with your yes.

3. The AI helps — you decide

The Office Manager uses artificial intelligence to fill in forms, draft quotations and invoices, keep your calendar and remind you of follow-ups. AI can make mistakes.

  • Check every quotation, invoice, payment and tax amount before you send or rely on it.
  • It is not legal, tax or accounting advice. Your tax settings (such as VAT) are yours to set correctly.
  • Nothing is sent to a customer without your permission.

4. Your responsibilities

  • Keep a backup copy of your data folder. If your computer fails, we cannot recover data we never had.
  • Use the product lawfully, and contact your customers by email or WhatsApp only where they have agreed to it.
  • Keep your computer and its login secure; anyone who can use your computer can open your records.

5. The voices

The Office Manager speaks with computer-generated voices. Do not use them to imitate a real person.

6. Other software inside

The Office Manager includes open-source components, listed in THIRD_PARTY_NOTICES.txt. Those parts are covered by their own licences, which travel with the product.

7. Price and payment

  • The price is the one on your order. Half is paid when you order, and the other half on the day the Office Manager is installed. Your purchase code is entered, and the Office Manager is switched on for good, only when the full price is paid.
  • If you buy it as a download, the full price is paid before the download link is sent.

8. Support and updates

When you call home, the Office Manager opens a private, encrypted connection from your computer to ZourgeNation's service desk. Nothing on your computer is opened for anyone to come in.

  • One call, one job. Each Call Home is for one problem. The connection closes when the job is done, when you press Stop, or after four hours at the most — whichever comes first. Once it is closed it cannot be used again; a new problem needs a new Call Home.
  • What we can do. During the session we can only use the Office Manager's own service tools: read its health report, run its self-checks and self-repair, check its program files, list and restore its backups, and install a fix signed by ZourgeNation. We cannot browse your computer, read your business records or use any other program.
  • You see everything. Each step is shown on your screen in plain words while it happens.
  • Hours and how fast we answer. Support hours are Monday to Saturday, 8 am to 6 pm, Trinidad and Tobago time, except public holidays. We answer a Call Home or service email within 4 working hours, telling you that we have seen the problem and what happens next. Most software problems are fixed by the end of the next working day, through Call Home, without a visit. When several calls come in together, Care Plan customers are seen first. A visit, if one is ever needed, is by appointment.
  • First 60 days. Any service repair (section 9) within the first 60 days after your purchase is done at ZourgeNation's cost.
  • The Care Plan. After the first 60 days you may keep this cover with the Care Plan — TT$250 a month or TT$2,200 a year (about US$37 or US$325) — and service repairs (section 9) stay at ZourgeNation's cost for as long as the plan is paid. The Care Plan also includes one move a year to a new computer, if yours dies or is replaced: the Office Manager is installed on the new computer and your latest backup restored. Further moves in the same year are TT$2,500 each. The new computer is yours to buy.
  • Reminders and paying for the Care Plan. The Office Manager reminds you on screen 10 days and 2 days before your free 60 days end. The Care Plan is paid by bank transfer or cash in Trinidad and Tobago, or by card through ZourgeNation's payment link, charged in US dollars (US$37 a month or US$325 a year); by card, a monthly plan is paid automatically each month. Card payments show on your statement as ZOURGE & ASSOCIATES. A receipt is sent for every payment.
  • Late payments. If a Care Plan payment is not received within 14 days of its due date, a late fee of 10% of that payment is added. The Office Manager keeps working whatever happens; only the Care Plan's cover is affected.
  • If you are behind when something breaks. You pay either the missed payments with their late fees, counted at TT$250 a month, or the TT$2,500 repair charge — whichever is less. The repair is done once that is paid. Paying the missed payments puts you back on the Care Plan; paying the repair charge does not.
  • Joining the Care Plan. You may join at any time, monthly or yearly. The Care Plan covers problems that start after you join; a problem that already exists when you join is repaired at the TT$2,500 charge.
  • Without the Care Plan, a service repair (see section 9 — a fault in the Office Manager itself is always fixed at our cost) costs TT$2,500.00 (about US$370), paid in advance, before the repair begins. This is the minimum charge for a repair and is not refunded. If a job ever costs more, the balance is invoiced after it is complete. The work done is recorded on a job card, which you receive with the invoice.
  • Software only. ZourgeNation repairs the Office Manager software. We are not responsible for your computer, its hardware, its operating system, your printer, your network or your internet connection.
  • Faults in the Office Manager itself are fixed free, for as long as you use it. A fault in the Office Manager itself (section 9) is fixed at ZourgeNation's cost, by fixes ZourgeNation sends out. This includes making the Office Manager work again when an update to Windows stops it working. Damage that comes from outside the program — other programs, viruses, deleted or changed files, power failures, or a changed or new computer — is a service repair, not a free fix. A fix installs by itself when nobody is using the program and no Call Home is running, and you are told afterwards what was fixed. Your records are backed up first, and a fix that fails is undone automatically.
  • Upgrades. An upgrade adds or improves features, including moving to a higher edition such as adding voice. Whether an upgrade is free or paid, and its price, is decided by ZourgeNation when it is offered. Your purchase does not include any upgrade unless ZourgeNation says so. An upgrade installs only with your yes.
  • Version 2 is a new product. It is not included in your purchase. You are never required to move to Version 2: your Version 1 keeps working and keeps receiving fixes.
  • Your network. Call Home uses the Tor network, the same privacy technology used by journalists and businesses, so the connection is private and nobody — ZourgeNation included — learns where your computer is. Some antivirus programs or workplace networks may ask about it or block it. If so, the Office Manager first tries Tor's own disguised connections (called bridges) by itself. If those are blocked too, it asks you whether to connect over the standard internet instead, through Tailscale, a company that carries the encrypted connection without being able to read it. It is used only if you say yes, for that one Call Home. If you say no, or nothing gets through, it prepares the same request as a service email for you to send. On the standard internet, your internet address is visible to Tailscale, as it is to any website you visit, but not what is sent.

9. If something goes wrong

A fault in the Office Manager itself. If the Office Manager, as we supplied it, does not do what these terms and its description say it does — a fault in our software, not caused by anything that happened to your computer afterwards — tell us through Call Home for Service or by email. We will fix it at our cost, at any time, without a Care Plan and without the repair charge in section 8. If we cannot fix it within a reasonable time, we will replace it or refund what you paid for it. If you paid the repair charge and the problem turns out to be such a fault, that charge is refunded.

Everything else is a service repair (section 8): problems caused by changes to your computer, its operating system (except a Windows update, which section 8 covers as a free fix) or other programs, viruses, deleted or moved files, power failures, or changes made by anyone other than ZourgeNation. These are free in the first 60 days and under the Care Plan, and otherwise carry the repair charge.

Limits. As far as the law allows, and only where it is reasonable, ZourgeNation is not liable for lost profits, lost data, or indirect losses arising from using the product, and our total liability is limited to the amount you paid ZourgeNation in the twelve months before the claim. Keeping a backup of your data folder (section 4) is what protects your records.

These limits do not apply to death or personal injury caused by our negligence, to fraud, or to anything else the law does not allow a business to limit. Nothing in these terms takes away rights you have under the laws of Trinidad and Tobago that cannot be taken away, including under the Sale of Goods Act (Chap. 82:30) and the Unfair Contract Terms Act (Chap. 82:37). If you buy the Office Manager as a private person rather than for a business, the law gives you rights about its quality and fitness for purpose that these terms do not reduce.

10. Ending this agreement

You may stop using the Office Manager and remove it at any time; your data folder stays with you. We may end this licence if these terms are broken.

11. Changes and law

If we change these terms, a new version will be shown to you before it applies. These terms are governed by the laws of the Republic of Trinidad and Tobago, and the courts of Trinidad and Tobago may hear any dispute.

12. Contact

ZourgeNation — zourgenation@gmail.com